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Account Handler – Travel and Schools

Salary: Up to £20,000

Location: Cheltenham

Permanent - Full Time

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Role

The Endsleigh Travel & Schools team is responsible for creating bespoke insurance products that are distributed by our partners in the Independent Schools and Travel sectors respectively. Our travel partners specialise in anything from school skiing breaks in France to gap year expeditions climbing the foothills of Mount Everest and we work with some of the most prestigious independent schools in the country. This is a great opportunity for someone to be a part of this exciting and expanding business area. The Account Handler – Schools & Travel is a predominantly office-based role focused primarily on retaining and maximising revenue from our existing partners through effective relationship management. You will be allocated a number of partners and be targeted to grow the number of their travellers or pupils who use our products and services. A key focus will also be providing training and support to ensure our partners can distribute our products compliantly. You will become an expert in our product offering to our customers and as an expert you will also be providing support to our team of Account Managers. The successful candidate will develop and maintain strong relationships through delivering excellent service enabling you to successfully grow and retain your existing accounts and for a high performer this role holds the potential of future career progression as there is a clearly defined career pathway to a New Business Account Manager role. Key Responsibilities will include: • Exceeding predetermined minimum monthly/annual targets • Providing day-to-day support and account management to allocated Travel and Independent School partners • Effectively managing relationships with key decision makers within our partners such as Bursars and Finance Directors • Protecting and monitoring current performance of existing Travel and Independent Schools partners and where possible Identifying new opportunities to increase enquiries • Identifying performance issues and managing and monitoring the resolution until the issue is concluded

Person

The ideal candidate will: • Be target-driven and have a proven track record of exceeding income, growth and retention targets • Be confident, personable and able to articulate in a communicative style • Enjoy problem solving and demonstrate a creative and determined approach to tackling challenges • Have a strong, analytical ability and be comfortable using daily reports to assess performance • Be able to travel occasionally to our Travel and Independent School partners - a full driving licence is required • Demonstrate good attention to detail • Be keen to bring fresh and innovative ideas to the table

Reward

This is a great opportunity to be part of a transforming business and you will be rewarded by a highly social team culture and competitive salary. We will offer you a fantastic benefits package which includes a defined contribution pension scheme where Endsleigh will contribute 4% of your pensionable salary increasing to 8% at 5 years’ service and rising again to 12% in year 10. You will start with 22 days holiday plus bank holidays, rising to 25 days after 2 years’ service. We also offer all colleagues the ability to buy holidays if they wish to, as well as giving you your Birthday off. In addition to this we also offer: • Bonus scheme • Life Insurance • Free fruit and healthy snacks • Access to a number of voluntary benefits including critical illness and dental insurance • Colleague discounts through Perkbox • Totum student discount card via the NUS • The opportunity to buy additional holiday • Access to our excellent facilities onsite including a gym and other sporting facilities. • Free onsite parking • Funding for team social events via the Endsleigh Fun(d)

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