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Account Handler - Landlords

Salary: £18,000 - £19,500

Location: Cheltenham

Permanent - Full Time or Part Time

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Role

As an Account Handler within the Landlords team here at Endsleigh, you will be responsible for delivering exceptional customer service to our property customers. You will handle new business, renewals and achieve retention targets whilst also managing the day-to-day servicing of customers.

Some key accountabilities within this role will include:

  • Achieving key KPIs to deliver sustainable, profitable growth to the business
  • Delivering an outstanding level of customer service to existing landlords
  • Ensuring regulatory requirements are met
  • Providing feedback to the Team Leader on customer trends and continuous improvements
  • Ensure quality business is written to protect the insurer loss ratios and deliver sustainable, profitable returns for our insurers 

 

Person

We are looking for candidates with excellent communication skills who are able to build rapport with customers.

A successful candidate will also have:

  • Excellent relationship building skills
  • Ability to spot and identify opportunities and provide solutions
  • Strong attention to detail
  • Excellent customer service skills
  • Positivity and enthusiasm

 

Reward

This is a great opportunity to be part of a transforming business and you will be rewarded by a highly social team culture and competitive salary. We will offer you a fantastic benefits package which includes a defined contribution pension scheme where Endsleigh will contribute 4% of your pensionable salary increasing to 8% at 5 years’ service and rising again to 12% in year 10.

You will start with 22 days holiday plus bank holidays, rising to 25 days after 2 years’ service. We also offer all colleagues the ability to buy holidays if they wish to, as well as giving you your Birthday off.

In addition to this we also offer:

  • Health cashplan
  • Hybrid Working
  • Life Insurance
  • Income Protection Plan
  • Free fruit and healthy snacks
  • Colleague discounts through Perkbox
  • Totum student discount card via the NUS
  • The opportunity to buy additional holiday
  • Funding for team social events via the Endsleigh Fun(d)

 

 

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